Shipping policy

Shipping Policy: 

We will usually dispatch orders within 2-3 business days, from receipt of order (subject to our stock and availability). 
Economy and Next Day Delivery available.

Shipping Information

We currently only ship to the United Kingdom, excluding the Highlands of Scotland. We are working hard behind the scenes to make this possible economically. 

How fast is the shipping and fulfilment? 
You will receive an email that contains information once your item(s) have been shipped - please allow a couple of days for processing. Once shipped, most orders take anywhere from 3-15 days to arrive depending on the efficiency of your local postal service. We use Royal Mail, DX and Expect Distribution (pallet orders). 

In some cases back orders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. 

Delivery Times

Delivery times are between 08:00 & 18:00hrs. Unfortunately, we cannot offer you an estimated time of arrival as we use multiple couriers/pallet couriers to deliver the goods. If there is the likelihood of a delay or we are unable to fulfil an agreed delivery date, we will contact you in advance to discuss alternative options.
Any missed deliveries will incur a re-delivery charge. We strongly advise against booking installers until your goods have arrived, we cannot be held liable for any consequential loss and cannot be held responsible. This applies also to next day deliveries if for some unforeseen reason does not turn up on the day stated, no refunds will be given. By placing your order and selecting a delivery charge you agree to these conditions.

Please make us aware of any issues as soon as possible. Any goods refused at time of delivery, that are found undamaged once returned, will be charged for their return to the warehouse.
We strongly advise you not to book installers until your hygienic order/materials have arrived and you have checked it as we cannot be held liable for any consequential loss.

Delivery Considerations

Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload into your place of work or site. Smaller orders will be sent via DX and the driver will bring the order to your door.

Before signing for goods, upon arrival check all parts of the order to ensure it has arrived in full and check for any damage during its transit. In the rare occurrence there is damage or missing items with your order, you must sign the delivery note as ‘damaged’ or “missing” and explain to what extent, if you then contact us we will look to replace any damaged/missing items as soon as you make us aware. Please note as with any delivery, if you sign the delivery note that you received the goods in good order we cannot then replace any damaged/missing packs after this stage. If there are any issues with your order upon receiving, please call us on 01274 653777 or email sales@hygenic.co.uk

Special access requirements should be outlined at the time of your order, if you have any restricted access such as size, weight or parking limitations or for any reason that an arctic sized wagon cannot reach your address you must inform us at the time of order so we can make arrangements for this. Any failed delivery on this basis will incur a re-delivery charge.

At Hygenic we work with the most reliable couriers to ensure delivery standards are maintained, although nearly all our deliveries arrive on time, none of our services are guaranteed due to potential delays such as traffic and weather and as such we strongly advise not to book installation or other work until your delivery arrives as we can not be held liable for any consequential loss.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

Next Day Delivery Service (if ordered before 11am) 
For max orders of x8 sheets, and placed before 11am for next working day delivery.

Purchase Value	Delivery Cost (England & Wales)
£1 – £100	£45+vat (+£25 surcharge for any 10ft item added)
£100 – £200	£65+vat (+£25 surcharge for any 10ft item added)
£200 - £300	£85+vat (+£25 surcharge for any 10ft item added)

Purchase Value	Delivery Cost (Scotland excluding Highlands)
£1 – £100	£55+vat (+£25 surcharge for any 10ft item added)
£100 – £200	£75+vat (+£25 surcharge for any 10ft item added)
£200 - £300	£95+vat (+£25 surcharge for any 10ft item added)